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Special Orders: Clearwater accepts and manages special request and custom orders. We have an extensive network
throughout the intermountain west and have visited most of the nurseries. All special orders must be paid in full at the
time of the order. While we carefully select the vendors we purchase from, we cannot guarantee plant materials condition,
survival or health.
Holds: Our Staff will gladly place a hold on any of our nursery trees. We will expect 1/2 payment
within 7 days or the material will be released for sale. All items placed on hold must be picked up within 30 days. After 7
days, maintenance and handling charges may be added to your order. Clearwater reserves the right to return the material to
inventory.
Credits and Returns: We do not accept returned items. In store credit may be given toward future purchases if the plant material does not survive.
Guarantee: We have a 100% customer satisfaction guarantee policy. If your plant material does not thrive within 3 months,
please return it to the nursery for a replacement. In the case of plant material that is in the ground and not practical to
return, Clearwater may visit your site or request a photograph to verify its demise. Clearwater is not responsible for plant
material that dies from a lack of water, disease, acts of nature, or animals. We guarantee that our plant material is healthy
and in viable condition at the time of sale. Plant material is perishable.
Delivery: Wood River Valley. We offer free delivery for all of our products (except our farm produce) throughout the Wood
River Valley. North to the SNRA, the east and west valleys, south to highway 20, east on highway 20 to Picabo and west to
Stanton Crossing.
Out of Delivery Area: Please call for freight and delivery rates. Prices will vary depending on the type of load, size of load,
distance, urgency, and schedule. Small orders will be scheduled when our truck is near full.
Customer Terms
Retail Customers: Full payment is expected at time of purchase on any retail purchase. As a policy, we do not extend credit
to our retail customers. Full payment is expected at time of purchase or an order for equipment units. Clearwater accepts
cash, checks, MasterCard, American Express and Visa. All refunds will be in the form of store credit.
Professional and Wholesale Accounts: Credit accounts may be established to our qualified wholesale and professional
customers. Credit application must be on file, signed and accepted. A credit limit and discount level will be established.
Wholesale customers must have a Nurseryman's license. All accounts must be paid in full within 25 days of the date of
statement. Accounts not paid after 60 days of date of statement may have their discounts discontinued. Clearwater reserves
the right to discontinue credit accounts and adjust credit limits at anytime. All payments will be applied to the oldest invoices,
including interest. Interest of 12% per annum will be charge on all over due accounts. Discount levels are determined
by the past years purchases. Only purchases that are paid current will be used to determine discount level. Please
contact our Clearwater sales representative for further information and details.
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